Frequently Asked Questions

How long does shipping take?

Most orders ship within 1-3 business days. Delivery times vary by destination: 5-10 business days for standard US shipping, 10-20 business days for international. You will receive a tracking number by email once your order ships.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also log in to your account and check order status under My Account > Orders. Contact us at czg2368@outlook.com with any questions about your shipment.

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Return shipping is at the buyer expense unless the item was defective or we made an error. Please contact us before returning anything.

What if my item arrives damaged?

Contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund. Do not discard the packaging until the issue is resolved.

How do I choose the right size for my pet?

Product pages include size charts where applicable. When in doubt, message us before ordering. Our products are designed for everyday comfort and most run true to size.

How should I care for my pet products?

Care instructions vary by product. Most fabric items are machine washable on a gentle cycle. Wooden or plastic items wipe clean with a damp cloth. Avoid harsh chemicals. Store in a dry place when not in use.

Can I change or cancel my order?

Orders not yet shipped can be changed or cancelled. Email czg2368@outlook.com with your order number as soon as possible. Once an order has shipped, we cannot modify or cancel it.

How do I contact support?

Email us at czg2368@outlook.com — we aim to respond within 1-2 business days. You can also use the contact form on our website.